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The Times-Picayune FAQs

General

Q: How can I contact the The Times-Picayune?

Visit "Contact Us" link for more information.

Q: What if I forget my password?

If you forget your password, please use Forgot Password

Q: How do I change my password?

Login and proceed to "Change Password". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your web site?

If you experience a problem navigating our sites, please email us at The Times-Picayune and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?

You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments

Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?

If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Login and proceed to "Vacation Holds" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request.

Q: What should I do if my newspaper does not arrive or if sections are missing?

Log in and proceed to "Delivery Feedback" if your newspaper has not arrived by the guaranteed delivery time. Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:30 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 504-822-6660 or 1-800-925-0000. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at The Times-Picayune. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 504-822-6660 or 1-800-925-0000 or by email at The Times-Picayune.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase another subscription?

You can purchase these items by visiting the New Subscription.